I hate off shore call centers (or why I should just read the directions)

So today, I spent 30 minutes on a chat session with Linksys technical support. The lag was remarkable between the time it took me to type my question and the time it took to receive a response. I have no doubt that this was because someone trascribed it to postal mail, and then mailed it to Bangalore. (Home of the torpedo). They ran me through the script. Painfully slowly. "Is the power light on?" This only makes me angrier, because I know there is someone in BF that answers "Ooops, you're right". I explain my issue to them in great detail. They then ask me specific questions which demonstrate that they have not read any of my typing. Which only angers me more. I then realize I want to do something else, and the game begins. I respond with another answer, and then let them know that they have 8 minutes or I am returning the product. Nothing like a little pressure to add some fuel to the fire.

We continue down the path. Open the device manager. "Is your device there?" My reply "I don't know, the device manager is pretty big. Wanna give me a hint where it is?" For the record, "Wanna" might not translate so well. We look. Not there. 6 minutes, I tell them. "Is the device plugged into the computer?" "Yes" Really? You asked if it was in the Device Manager, but thought I might not have plugged it in? Seriously dude, the script is meant to be read top to bottom. 4 minutes, I type. Another minute of diagnosis fails, and finally I surrender. I eat my egg salad, and start again. This time, when the installation gets to the point where I got stuck ( a point which my overseas friend never discovered in his script, I find that there are more words than I saw before - An option which I should have chosen. And I click next. And next again. And oh my, guess what - Next again. And suddenly I could connect to the internet.

So now, I have completed the task of connecting my Xbox to the internet again, with blazing fast speed. And I realize, I don't really hate the linksys products I have bought over the years. I hate the product service which I have received. And to be fair, so have millions of other Americans. I just saw a story on the news the other day, where people are pushing the companies from which they buy into moving their operations for call centers back to the continental US. Clearly with 11 million unemployed we can do a better job. Companies like Cricket, who make a cell phone for the elderly actually tout their on shore call centers on their television ads. Many more, like Dell are moving back, having failed to serve their customers from afar, and realizing that their customers will simply go to best buy and buy from the Geek Squad, because these kids speak their native tongue while reading the script.

I do recognize that it is not Linksys' fault that I don't read directions, but when I call for help that you brag about, I would really like the person to answer the phone having read them before I call.